SHOP NOW AND SAVE UP TO 70% OFF!

Frequently Asked Questions

 

Promotions

Here are our ongoing promotions, please check regularly for any changes: 

  • Up To 70% OFF All Products + FREE Shipping 
  • Bundle Up & Save: Additional 5% OFF Orders Over $200 (use Discount Code: 200SAVE5), 10% OFF Orders Over $300 (use Discount Code: 300SAVE10)

Please note that you can only apply one discount code at a time.

Shipping, Customs & Taxes

We currently only ship to the Continental United States and within Canada but will be expanding later so keep checking or sign up for our newsletter to know when we start shipping to your country.

Shipping time varies from 6 to 20 days as we ship from different suppliers and certain products take longer to ship. Specific US shipping times are included in each listing, Canadian shipping times are similar but could slightly vary. Processing time could take up to 3 days. 

Items under $200 in the US generally do not entail any Customs charges. Customers are responsible for any Customs fees and taxes.

Tracking

We will send you an order confirmation email once you place your order. Once the tracking number is available, you will receive a shipping update email to be able to track it directly through our website. Shipping is processed by DHL, EMS, FedEx, UPS, USPS. Once the shipment is delivered, you will also receive an email confirmation.

Returns

We are so sure you will love our products that we offer a 30-day return policy! If for any reason you are not satisfied, please contact us to see if there's anything that we can do to make it better. We want you to be fully satisfied with your purchase or we'll give you your money back.

Please Read: For damaged, defective or wrong items shipped, please contact us within 5 days of reception with the issue in the subject line (i.e. Damaged, Defective or Wrong Item), the order number, your full name and picture(s) so that we can communicate with our suppliers and send you the right product free of charge.

Products have to be unused and in original packaging to be accepted, once received and confirmed to be resellable, the refund will be issued subject to a 10% restocking fee, buyer bears shipping cost. 

Warranty

All faucets come with a 2-year manufacturer's warranty.

Privacy and Payments

All private & confidential information (logins, customer and billing information) are secure (encrypted with a valid SSL certificate) and processed by third-party provider Shopify, a leading eCommerce public company that has processed over $40 billion in online transactions for over 500,000 stores.

Our website has earned the McAfee SECURE certification listed here. We accept Visa, MasterCard, American Express, Apple Pay, Shopify Pay and PayPal. Please note we only accept payments in US dollars.

You have the option to open an account to view your order(s). When creating an account, just use the email address that you used to complete your purchase and it will automatically link up with any orders associated to that same email address, allowing you to have access to all details at all times.

Special Requests

If you have any faucets and other products in mind or if you have seen a faucet elsewhere that you like but haven't found on our site, please contact us with a picture of what you're looking for and we will do our best to find you the product that you need or something similar. 

Buying in Bulk

Contractors, builders, plumbers, home renovators, designers and other professionals: Interested in getting our products for your clients and making a bit of extra money, contact us at info@edessaknb.com for more information!

How to Install

Before you complete your purchase, please check whether you need a single or three hole faucet before you buy, whether you need a high style or short style faucet for the bathroom sink and whether you need an escutcheon plate for your kitchen faucet.

If you have a three-hole deck mount and want to buy a single-hole faucet, you can always check out our escutcheon deck plates in our accessories section.

Pipe Size: We send 3/8" hoses for hot & cold water with all our faucets. Please verify and let us know what pipe size you need for your faucet if different from what we send.

Click here for more details on how to install, sink compatibility and pipe sizes.

Social Media

Follow and like us on Facebook and Instagram. Also, we would love for you to tag us in your reviews and pictures of your products to share with us and others.

Contact Information 

Need help? Ask us anything through Messenger by clicking on the Facebook Messenger button on our site. For any other questions, contact us at info@edessaknb.com and we will answer you back within 24-48 business hours.